Ploughman’s Platter, Flowers & Gift Baskets

1. Ordering & Payment

• All extras must be pre-ordered at least 48 hours before check-in to guarantee availability.

• Payment is required in full at time of ordering. We accept major credit cards and bank transfers via our secure payment system.

• Orders are confirmed once payment is received and a confirmation email has been sent.

2. Cancellations & Refunds

• You may cancel or change your order up to 24 hours prior to check-in for a full refund.

• Cancellations made within 24 hours of check-in are non-refundable as we begin preparing fresh ingredients and arrangements.

• If you cancel your entire booking, your order for extras will also be cancelled and refunded in line with our main booking cancellation policy.

3. Allergies & Dietary Needs

• Our charcuterie boards and gift baskets may contain nuts, dairy, gluten, and other allergens.

• It is your responsibility to notify us of any dietary requirements or allergies when placing your order. While we do our best to accommodate requests, we cannot guarantee an allergen-free kitchen.

4. Presentation & Substitutions

• Photos are examples only. All boards, baskets, and bouquets are subject to seasonal availability.

• We reserve the right to substitute items of equal or greater value if something is unavailable, while keeping the overall aesthetic and quality true to the Seventeen vibe.

5. Delivery

• All orders will be delivered to the property prior to your arrival, unless otherwise arranged.

• Items are for guest use only and not available for general retail or off-site delivery.

6. Breakages or Damage

• If packaging (e.g. boards, bowls, vases) is damaged or removed from the property, a replacement fee may be charged to your booking.

7. Alcohol

• Alcohol may be included in select baskets. By purchasing these, you confirm you are 18 years or older and the alcohol is for personal consumption during your stay.